Q. How do I sign up for the gas service?
A. Visit our local office and fill out an application. It only takes a couple of minutes! If you have any questions, please call our office at: (Payson) 928.474.2294 or (Page) 928.645.2391.
Q. How are my prices determined if I am on the underground regulated system?
A. We pass on the cost of propane directly to the customer without any markup. Prices for services from our underground systems are approved by the Arizona Corporation Commission (ACC). Special procedures, including rate case filings and appearances before the ACC, must be followed before rates for our services can be raised.
Q. What happens if I don’t live where you have underground lines?
A. We offer propane tanks for lease in areas not served by our mains. We will come out and fill the tank with propane when you contact us. Additionally, we offer as a service the monitoring of the propane level in your tank. If you are interested in that service, we set a meter on your tank and you are billed only for the amount of propane that you use each month.
Q. Can natural gas equipment be converted for propane use?
A. Yes, in most cases your furnace, clothes dryer and stove can be changed, and our technicians are trained to make the conversions.
Most furnaces require a simple orifice change.
For many dryers and some cook stoves, the manufacturer provides a conversion kit or the kit can be ordered.
Water heaters, however, usually cannot be converted and must be purchased ready for propane use.
Q. I have always used natural gas to heat my house and hot water. How is propane similar or different than natural gas?
A. Propane is a hydrocarbon that is similar to natural gas. It is a byproduct of both natural gas and refined crude oil. Propane, like natural gas, heats water quickly. So if you have multiple people in your home who enjoy hot showers, propane should be able to heat plenty of water for all. Additionally, air that is heated by propane and natural gas has a similar, warm feel. While all forms of energy vary in price, propane currently is slightly more expensive than delivered natural gas.
Q. Do you offer programs for those who struggle to pay their monthly gas bills?
A. During the 2007-08 winter season, we offered the LIRA assistance program in Page and assistance was available through the CAP program in Payson. Both programs are tied to federal guidelines related to your income, family size and ability to pay.
During the 2008-09 winter season, SemStream Arizona Propane is implementing a new program called “Share the Warmth” that partners contributions from the company and from our customers for those in need. SemStream Arizona Propane, L.L.C. will contribute seed money to this program, and customers will be invited throughout the year to make donations to Share the Warmth. This program will be managed by an outside third party.
Q. How does SemStream Arizona Propane’s Share the Warmth program work?
A. Any amount that you contribute to the Share the Warmth Program is matched by SemStream Arizona Propane, which is then sent to the Arizona Community Action Association, where it is matched again. The money is then dispersed to the local Community Action Programs (CAP) in Payson and Page, Arizona. The money is used to help people in need make their gas bill payments during the winter.
Q. Who or what defines “people in need”?
A. CAP administers the federal standards for the program.
Q. How do I make a contribution?
A. On your payment stub is a box in which you can indicate how much you want to add to your bill to help others with their gas bills. You can mark the bill to indicate that you want to add a set amount each month to your bill to help others.
Q. I would love to help others, but right now, I need help! How do I get it?
A. Contact your local Community Action Program in Page or Payson. You do need to be a SemStream Arizona Propane customer and meet certain federal guidelines.
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